A pulse is a short survey from your organisation about AI in your work, so you have a say in the tools you use. The AI Pulse, the one you'll see most, is three or four questions and takes about thirty seconds.
With the browser extension, a pulse appears in the bottom-right of the page you have open when one comes due. You can also answer any pulse in your AI Adoption Portal, under Waiting on you.
Why "pulse"Link to this section
A pulse asks a few questions often, so what you say about a tool is about this week. The AI State of Play is different: it's a survey your organisation asks once, and it takes under 10 minutes.
What the AI Pulse asksLink to this section
It branches on your first answer.
If you used the tool today, you'll see:
- Did you use ChatGPT today? (yes)
- Roughly how much time did ChatGPT save you today? (None, Up to 30 mins today, 30-60 mins today, 1-2 hours today, More than 2 hours, or I lost time because of it)
- How well did ChatGPT perform for your tasks today? (a slider from 1, Useless, to 10, Outstanding)
- Anything to add about ChatGPT today? (optional, and most people skip it)
If you didn't use it today, you'll see:
- Did you use ChatGPT today? (no)
- What's the main reason you didn't use ChatGPT today? (I didn't need it today, I forgot it was available, It was too slow or clunky, I didn't trust its output, I couldn't access it, or I prefer a different tool)
- Anything to add? (optional)
Three questions if you didn't use it, four if you did.
How often you'll see one, and what brings it upLink to this section
Each pulse runs on a schedule your organisation sets. The AI Pulse is three times a week per tool; the AI Review is fortnightly and the AI Capability Check monthly.
The times are spread across each period, at least 30 minutes apart, and kept inside working hours (Monday to Friday, 9:30am to 4pm, unless your organisation sets its own window).
What brings a pulse up is that schedule, not a website. Visiting ChatGPT doesn't bring one up, and you never need to be on a tool's site to be asked about it. When a pulse comes due, it appears on the page you have open at the time, apart from your browser's own pages (settings and the extension store), where extensions can't show anything.
You don't have to answer every timeLink to this section
Answer when it suits you. Even one or two answers a week help.
Close a pulse with the × in its top corner and it goes quiet for a week, waiting in the extension's panel under Waiting on you in case you change your mind. Snooze or skip offers the same thing plus a short delay: 15 minutes, or 1, 2, 3 or 4 hours. There's no penalty either way.
A pulse you never got to stays due until its week, fortnight or month ends, then drops off, so a week away doesn't leave a queue of them waiting.
Why the time question gives you choicesLink to this section
You'll notice the time-saved question offers choices like "Up to 30 mins today", "30-60 mins today" and "1-2 hours today", rather than asking for an exact number. Nobody knows precisely how much time they saved, and asking for a number invites people to over- or under-claim. Choices are quicker to answer than an exact number.
Why "I lost time because of it" is an optionLink to this section
Because sometimes a tool wastes your morning rather than saving it. That's how your organisation learns which tools to drop, and there's no judgement attached to picking it.
A note on the free-text commentLink to this section
On an anonymous pulse, your name isn't shown with your comment: your organisation reads the words only. But if the comment itself identifies you (for example, "as the only person on the finance team who uses Claude…"), the words can give you away. On an identifiable pulse, your comment shows with your name.
Rule of thumb: keep the comment about the tool, not about your own situation. Short comments about the tool are the most useful anyway. The comment is optional, and leaving it empty is the surest way to keep it from identifying you.
See Who sees my answers? for the full privacy picture.
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